> Collecting knowledge is the easy part of knowledge management. We’re not constrained by information, we are constrained by sense making … what to do with the information. — Knowledge management processes: Generating new knowledge. Accessing knowledge from external sources. Representing knowledge in documents, databases, software and so forth. Embedding knowledge in processes, products, or services. Transferring existing knowledge around an organization. Using accessible knowledge in decision-making. Facilitating knowledge growth through culture and incentives. Measuring the value of knowledge assets and the impact of knowledge management.